Overview
This article provides the steps required for you to follow whenever you would like to download a Hotfix or an Installer but you are not able to find it in the Aurea Customer Portal, or if the existing download link appears to be corrupt.
Information
- Check whether the version you need is available in the Aurea Customer Portal. Sign in with your portal account — the latest releases are published there.
- If you need an older version, check whether it is listed in our location used for sharing Older Aurea CRM setups.
- If you can't find your installer in our Support Portal, or between our older Aurea CRM setups, then please open a support ticket mentioning the exact version of the installer or hotfix you are looking for, and the vertical (BTB, OTC, FS) Eg: Aurea CRM v11.11 OTC). If the file is listed, but cannot be downloaded due to file corruption, please let us know the exact link that is affected, so that the issue may be addressed.
<supportagent>
Agents Only: When you receive such a ticket, use the following steps:
- Check the Customer Portal Users page — if the requester has no account, add them; their company should already exist as a group. Then confirm the group is granted the app/stream/version they need under Access. For the latest releases this resolves the request without the steps below.
- Download the Installers/Hotfixes from the S3 Bucket
- Request an SFTP
- Upload the downloaded installer/hotfix to the SFTP.
- Share the SFTP details with the customer.
</supportagent>
Priyanka Bhotika
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