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CRM.web | Record created for the wrong Company in a tree view when having multiple tabs opened

Overview

This article provides the steps required for you to follow whenever on the ACRM version prior to 12.3.0 the MA record shows up for the wrong parent FI record in the Tree-View.


Steps to Reproduce

  1. Create a new button, and the action template as displayed in the below screenshot
    image.jpg
  2. Add this button to the header of the company tree view
  3. Open two companies in two different tabs in the tree view
  4. Create a new activity for the second company using the button added in step-2
  5. After doing a save new MA is shown in the FI-Tree of both the companies
Current Behavior
  • MA created at another company and with an action “Expand new” also shows in the tree view of other company

Expected Behavior
  • MA created at another company and with an action “Expand new” should not reflect in the tree view of other company

Solution

This has been submitted as a product defect, and it has been fixed in the ACRM 12.3.0 Release

<supportagent>

Note: You can see the Jira ticket by going to the CRM-70390 ticket

</supportagent>


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  1. Priyanka Bhotika

  2. Posted
  3. Updated

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