Overview
The CRM.pad application crashes when attaching documents or photos to an activity in version 5.00.2. This issue is due to missing UI image assets, causing the app to terminate unexpectedly. The problem affects all users and is resolved by switching to the CRM.pad Legacy version, which is a stable build.
Solution
Follow these steps to resolve the crash issue in CRM.pad version 5.00.2:
-
Identify the Issue:
- The app crashes when attempting to attach documents or photos.
- Log analysis indicates missing UI image assets (e.g.,
compose-29-dark.png).
-
Switch to CRM.pad Legacy Version:
- Download CRM.pad Legacy from the App Store: CRM.pad Legacy.
- Update the deeplink connection string:
- Replace
crmpad://withcrmpadipad://. - Example:
crmpadipad://configureserver?identification=&name=&authenticationType=username&url=
- Replace
-
Verify Resolution:
- After setting up the Legacy app, confirm that the crash no longer occurs when attaching documents or photos.
Note: The Legacy version is a rollback to a previously stable build, resolving the attachment crash issue while the Product Team works on fixing version 5.00.2.
Frequently Asked Questions
- 1. How do I switch to the CRM.pad Legacy version?
- Download the CRM.pad Legacy app from the App Store and update your deeplink connection string by replacing
crmpad://withcrmpadipad://. - 2. What if the app still crashes after switching to the Legacy version?
- Ensure that the deeplink connection string is correctly updated. If the issue persists, contact support for further assistance.
- 3. Why does the CRM.pad app crash when attaching documents/photos?
- The crash is due to missing UI image assets in version 5.00.2, causing the app to terminate unexpectedly during attachment operations.
Priyanka Bhotika
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