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Prevent Camera Photos from Being Cropped to a Square in CRMpad Legacy 5.0.2

Overview

In CRMpad Legacy 5.0.2, photos taken or uploaded directly from the device camera inside CRM.pad (iPad) may be automatically cropped to a square. This behavior is controlled by a CRM.designer Web Configuration parameter and can be disabled without any code changes.

Solution

Symptoms

When taking/uploading a picture directly from the device camera in CRMpad Legacy 5.0.2, the resulting image is cropped to a square (for example: “photo is cropped… the size is cropped to a square”) instead of preserving the original image section/aspect ratio.

Environment

  • Product: CRM.pad (iPad)
  • Version reported: CRMpad Legacy 5.0.2

Cause

The camera square-cropping behavior is controlled by a CRM.designer Web Configuration parameter. There is no need to modify client code to change this behavior, and it is not controlled by a PhotoUploadAction JSON setting.

Configuration Change (CRM.designer Web Configuration)

Create or update the following Web Configuration parameter in the configuration assigned to your CRM.pad users:

  • Parameter name: Photo.DisableCropImage
  • Type: Boolean / Checkbox
  • Value: enabled/checked (equivalent to true)

Steps (CRM.designer)

  1. Open CRM.designer.
  2. Switch to the configuration used by your CRM.pad users (ensure you are editing the correct configuration in the inheritance hierarchy).
  3. Navigate to Web Configuration parameters.
  4. Create the parameter Photo.DisableCropImage if it does not exist, or edit it if it already exists.
  5. Set it as a Boolean/Checkbox and set the value to enabled (true).
  6. Save/publish the configuration changes using your standard configuration deployment process.

Device Step (Important)

  • If the change does not take effect immediately on the iPad, run a Full Synchronization in CRM.pad so the updated Web Configuration is applied.

Validation

  1. On an iPad using the affected CRM.pad configuration, run a Full Synchronization (if not already done).
  2. Open the same CRM.pad flow used to attach/upload photos.
  3. Take a new photo using the camera (not an existing gallery image).
  4. Confirm the uploaded image preserves the original image section (no forced square crop).

If It Still Crops to a Square

  • Confirm the parameter name is exactly Photo.DisableCropImage (case and spelling matter).
  • Confirm the parameter is set in the actual configuration assigned to the user/device (and not only in an unrelated parent/child configuration).
  • Perform another Full Synchronization on the iPad.

Frequently Asked Questions

1. How can I tell if I’m experiencing the same problem?
You see the behavior described as: “photo is cropped… the size is cropped to a square” when taking a photo directly with the device camera inside CRM.pad, and the uploaded/attached image does not keep the original image section/aspect ratio.
2. Which setting controls the camera square-cropping behavior in CRMpad Legacy 5.0.2?
Set the CRM.designer Web Configuration parameter Photo.DisableCropImage to true (enabled/checked).
3. Do I need to change PhotoUploadAction “Config Input Argument” JSON to fix cropping?
No. The fix is via a CRM.designer Web Configuration parameter: Photo.DisableCropImage.
4. The parameter is set, but devices still crop images. What should I do?
Run a Full Synchronization in CRM.pad. Also confirm you edited the correct configuration that the users/devices are assigned to in your configuration hierarchy.
5. Does this require a code change or a newer CRM.pad build?
No code change is required. The behavior can be changed via Web Configuration by setting Photo.DisableCropImage to enabled.
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  1. Priyanka Bhotika

  2. Posted

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