Overview
The error "Failed to parse invalid date '***'" occurs when using the "All fields" function in the US (Login) info area, leading to an endless loading circle. This issue was introduced in ACRM version 15.23+ due to changes in the rendering pipeline that mishandled NULL or empty date fields. The problem was resolved in version 15.25.1.3171.
Solution
Follow these steps to resolve the issue:
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Verify Current Version:
- Confirm you are using ACRM version 15.23 or later where this issue is present.
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Upgrade to Fixed Version:
- Upgrade to ACRM version 15.25.1.3171 or later where the fix is implemented.
- Follow your standard upgrade procedures.
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Post-Upgrade Steps:
- Recycle the ACRM IIS application pool to ensure all processes are refreshed.
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Verify Resolution:
- Test the "All fields" function in the US (Login) info area.
- Confirm the function loads without errors.
Note: If issues persist after upgrading, please contact support for further assistance.
Frequently Asked Questions
- 1. How do I know if this error applies to my situation?
- You'll see the error message "Failed to parse invalid date '***'" when using the "All fields" function in the US (Login) info area.
- 2. What if the issue persists after upgrading?
- If the problem continues after upgrading to version 15.25.1.3171 or later, please contact support with specific details of the issue.
- 3. Are there any alternative solutions if I cannot upgrade immediately?
- As a temporary workaround, you can try hiding date columns that are not strictly required in the Designer layout or ensure that date fields do not contain NULL or empty values.
Priyanka Bhotika
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