Skip to main content

Connector SE Not Working when TLS 1.2 is Used for the Exchange Server

Fernando Lucas Pérez
  • Updated

Overview

You are facing issues when using CRM.connector SE with an Exchange server using TLS 1.2, where 1.0 and 1.1 are disabled. You are wondering whether TLS 1.2 is supported for use with Connector SE, and would like to know if any additional actions need to be carried out.

Information

While CRM.connector supports TLS 1.2, it is necessary to configure all elements involved to ensure it works correctly. Please refer to our article on Enabling and Configuring TLS 1.2 Support for Aurea CRM to configure the server and clients as required.

If you are still facing this issue after the environments have been configured as described, please raise a support ticket providing as much information as possible, including the following:

  • Was Connector SE working before? Is there any known change that may have triggered the issue?
  • Is the issue occurring for all users, or just a specific group?
  • Provide the relevant logs: CRM.connector logs (and, potentially, CRM.interface logs) can be of great use in diagnosing your issue.