Overview

If you are experiencing difficulties activating your ACRM license, this guide will help you troubleshoot and resolve the issue. Symptoms of this problem may include not receiving a prompt to activate the license or the activation process failing to complete successfully.

Solution

Firstly, try to re-activate the license as per the instructions provided in the Activating the Server Installation guide. If you do not get a prompt to activate the license, please follow the steps below:

1. On the respective systems, launch mmcfg.exe using the below command from the ..\system\exe directory:

   mmcfg.exe -l:1 -u:SU --serial <Serial Number>

   You can do this using an elevated Command Prompt or Powershell from the folder where mmcfg.exe is located.
   
   
2. Follow the steps on the screen, as outlined in Registering a Serial Number and Applying the Activation Code.

Summary

This article provides a solution for issues related to ACRM license activation. By following the steps outlined, you should be able to successfully activate your ACRM license.

FAQ

1. What if I still can't activate my ACRM license after following these steps?
   If you continue to experience issues, please contact ACRM support for further assistance.
2. Where can I find my serial number?
   Your serial number should have been provided to you when you purchased your ACRM license. If you can't find it, please contact ACRM support.
3. What is mmcfg.exe?
   mmcfg.exe is the configuration Module, used here for configuring and managing your ACRM license.